Retail, consumer and services

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Rut Meyersson Afrell
Rut Meyersson Afrell

Adopting circular business models in retail and consumer goods

2022-08-02 Embracing a circular model is a complex process that requires innovation supported by continuous feedback and change management. But it works, and the benefits are numerous.

Jim Greene - Director, Consulting Services
Jim Greene

Retail trends: Inventory, AI, and the dog that caught the car

2022-05-31 This blog shares retail technology trends gaining traction for enterprises hoping to gain a strong footing in the marketplace. The key theme is the importance of data collection, analysis and implementation.

Jean-Baptiste Branquart
Jean-Baptiste Branquart

Retail innovations to look out for and pitfalls to avoid

2022-04-06 From avatars and non-fungible tokens to “no checkout” stores and in-store robots, Jean-Baptiste Branquart explores disruptive innovations in retail and shares recommendations for harnessing and monetizing the great ideas within your organization.

Jean-Baptiste Branquart
Jean-Baptiste Branquart

Trend-spotting: Quality of the customer experience will drive the future of retail

2022-02-07 In the last two years, the retail industry has focused on fulfillment and rightly so. Since the onset of the pandemic, retailers have needed to find innovative ways to deliver goods while keeping customers and employees safe. Now the focus...

Jean-Baptiste Branquart
Jean-Baptiste Branquart

Listening to the Voice of Our Clients: Informing strategies to drive a shared value future in the retail, consumer and services industry

2021-03-31 In my previous blog, I talked about the pandemic accelerating the impetus for retail, consumer and services organizations to become truly digital. I also shared how this was a tremendous opportunity to reshape the future and offered six recommendations for...

Jean-Baptiste Branquart
Jean-Baptiste Branquart

CGI Client Global Insights: Six ways retail and consumer organizations can accelerate their digital journey

2020-11-16 In this blog, Jean offer recommendations to accelerate digitization to deliver growth, strengthen market position and build resilience.

Alan Griffiths
Alan Griffiths

A solution for balancing customer payment burdens with business cash flow

2020-08-07 This CGI blog post discusses how request-to-pay solutions balance customer payments burdens with business cash flow.

Jerome Goudy
Jerome Goudy

Using the online marketplace to enhance customer experience

2020-01-28 The online marketplace provides retailers with an opportunity to strengthen their DNA and offer customers a seamless and complementary product and service offering with limited risk. Assurances for tech products (replacements, refunds or extended warranties) naturally come to mind, such...

Arnaud Cartigny
Arnaud Cartigny

Data monetization: driving the new competitive edge in retail

2019-12-09 Retailers are fully aware that their future relies largely on their ability to use data efficiently. However, in today’s dynamic and highly competitive retail sector, retailers need to accelerate their plans and commit resolutely to the path of data monetization...