Adopting circular business models in retail and consumer goods
2022-08-02 Embracing a circular model is a complex process that requires innovation supported by continuous feedback and change management. But it works, and the benefits are numerous.
Retail trends: Inventory, AI, and the dog that caught the car
2022-05-31 This blog shares retail technology trends gaining traction for enterprises hoping to gain a strong footing in the marketplace. The key theme is the importance of data collection, analysis and implementation.
Retail innovations to look out for and pitfalls to avoid
2022-04-06 From avatars and non-fungible tokens to “no checkout” stores and in-store robots, Jean-Baptiste Branquart explores disruptive innovations in retail and shares recommendations for harnessing and monetizing the great ideas within your organization.
Trend-spotting: Quality of the customer experience will drive the future of retail
2022-02-07 In the last two years, the retail industry has focused on fulfillment and rightly so. Since the onset of the pandemic, retailers have needed to find innovative ways to deliver goods while keeping customers and employees safe. Now the focus...
Listening to the Voice of Our Clients: Informing strategies to drive a shared value future in the retail, consumer and services industry
2021-03-31 In my previous blog, I talked about the pandemic accelerating the impetus for retail, consumer and services organizations to become truly digital. I also shared how this was a tremendous opportunity to reshape the future and offered six recommendations for...
CGI Client Global Insights: Six ways retail and consumer organizations can accelerate their digital journey
2020-11-16 In this blog, Jean offer recommendations to accelerate digitization to deliver growth, strengthen market position and build resilience.
A solution for balancing customer payment burdens with business cash flow
2020-08-07 This CGI blog post discusses how request-to-pay solutions balance customer payments burdens with business cash flow.
Using the online marketplace to enhance customer experience
2020-01-28 The online marketplace provides retailers with an opportunity to strengthen their DNA and offer customers a seamless and complementary product and service offering with limited risk. Assurances for tech products (replacements, refunds or extended warranties) naturally come to mind, such...
Data monetization: driving the new competitive edge in retail
2019-12-09 Retailers are fully aware that their future relies largely on their ability to use data efficiently. However, in today’s dynamic and highly competitive retail sector, retailers need to accelerate their plans and commit resolutely to the path of data monetization...