CGI helps breathe new life into Midwest Family Mutual's automated processes
"Throughout the engagement, Midwest Family and CGI worked very well together, due to solid communication between the teams. We were also very impressed with CGI's business analysts, who were among the best that I've personally ever worked with."
Ron Boyd, President, Midwest Family Mutual
In 2001, Midwest Family decided to take advantage of new technology and become Web enabled by migrating its claims and policy administration functions to the full suite of CGI's INSideOUT insurance solution. Mìdwest Family asked CGI to take on complete responsibility for the engagement's business analysis and technical implementation.
Midwest Family recognized that INSideOUT would provide it with a fully integrated variety of functions, including Web-enablement, underwriting, underwriting report ordering, rating, submission tracking, policy and claim administration, management and bureau reporting, printing, workflow and imaging.
The entire INSideOUT solution consists of seven key components, and CGI's main challenge as it embarked on the engagement was the magnitude of the mandate. Midwest Family was about to undergo a major system upgrade and it was crucial that the entire project be rigorously managed to ensure that the insurer's business, customers and employees gained maximum benefit from the efficiencies of the new system, without experiencing an upheaval as the change occurred. It was also vital in the conversion process that the integrity of the company's data remained consistent and reliable. Missing or inaccurate data could jeopardize the entire effort.
"When we decided to move to the next generation of IT and productivity tools, we wanted to deal with people we knew and could rely on," explained Ron Boyd, President, Midwest Family. "We also needed a system we could rely on. Having dealt with CGI's people already and used a system that was the predecessor of INSideOUT, we felt confident with our decision."
Weekly meetings were held with Midwest Family to discuss progress and issues and to ensure that the engagement progressed smoothly and on schedule. Because Midwest Family personnel would be working extensively with the final product, CGI worked closely with the company and its staff, advising them on the system itself, its set up and use, and the product testing and installation.
The INSideOUT product would represent a significant step forward for Midwest Family in terms of Web enablement and productivity gains. Implementation of INSideOUT Web, for example, would allow Midwest Family's agents to enter quotes directly into the system , where, if deemed acceptable by INSideOUT underwriting, they would be uploaded to the policy system and a policy issued without additional user intervention.
The product's Workflow and Imaging component would automate the workflow process, routing work automatically to appropriate users based on work type. This component allows for a "paperless" environment, and all incoming (and most outgoing) documents are imaged and may be viewed on line. "Throughout the engagement, Midwest Family and CGI worked very well together, due largely to solid communication between the teams," added Mr. Boyd. "We were also very impressed with CGI's business analysts, who were among the best that I've personally ever worked with."
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