Mark has worked in the utilities industry for 25 years across a range of major organizations in the UK and overseas. He has been at the heart of the UK energy industry working across many roles in energy networks, central systems, traditional and smart metering and energy retail. Mark currently is based in the North of England where he promotes business, technology and community growth, in Newcastle in particular. Mark works very closely with our utilities clients to help them transform their business and IT operating models in the highly competitive and regulated marketplace.
The future of energy services: time for a step change in using data to improve the customer experience
September 14, 2020 While robotic process automation (RPA) can be used to automate many industry processes, how do utilities ensure they automate the right processes rather than just use “tech for tech’s sake”? Expert guidance can help utilities avoid the common mistake of automating a bad process instead of fixing any ...Utilities