Improving situational awareness and response for severe weather events with a common digital platform

With the need to address more frequent large-scale severe weather events, many utilities are pursuing a common digital platform to manage such activities and processes around resources, logistics and financials...

The future of energy services: time for a step change in using data to improve the customer experience

While robotic process automation (RPA) can be used to automate many industry processes, how do utilities ensure they automate the right processes rather than just use “tech for tech’s sake”...

A solution for balancing customer payment burdens with business cash flow

This CGI blog post discusses how request-to-pay solutions balance customer payments burdens with business cash flow.

How utilities can leverage robotic process automation to enhance business processes and customer experiences

Chris K. Turner
Chris K. Turner
2020-08-03

The ability to see the precise minute my hot pizza will arrive, get real-time breaking news, and receive same-day groceries have set the bar for instant information expectancy. This has...

How computer vision and AI can revolutionize supply chain and grid management for utilities

James Guo
James Guo
2020-07-07

In a century of automotive progress that started with the Ford Model T, learning to drive a car has become an almost universal rite of passage, and good driving skills...

Key strategies and technologies to help utilities respond to a “storm” never seen before

Bill Shelly
Bill Shelly
2020-06-04

For more than three decades, I served at a leading electric utility, responding to numerous storms to keep the lights on for customers and to support critical infrastructure. We had...

Balancing speed and stability to reinvent utility operations for the energy transition

Simon Boyer
2020-04-22

The COVID-19 pandemic has underscored our need for a reliable energy supply, which is something we typically take for granted. Today, utilities must respond to rapidly changing demand profiles caused...

Insight-driven decisions are required to operate digital energy grids - and keep my EV charged

Steve Ridley
Steve Ridley
2020-03-12

Network operators need a way to extract, cleanse and load quality data into an integrated network model built on the IEC standards. By taking such an approach, they can move...