As communities across the U.S. continue to embrace the concept of incorporating “smart” initiatives, many have hired experts to fill new positions like Chief Innovation Officers, Chief Digital Officers or even Smart Cities Officers. These individuals are responsible for developing the strategy to raise the digital profile of the community and recruit the area’s next-generation workforce. These are not small tasks, and should be developed in collaboration with many other community stakeholders who understand and align with citizen needs and expectations. More...

Today, many affiliate the word “smart” with technology – smart phones, smart TVs, smart homes, etc. - but is infusing the latest technology in all aspects of life necessarily the smart thing to do? Not always. What is smart is to understand what your highest priorities are and invest in those areas to make improvements that produce maximum results. When you then incorporate technology, it is smart to do it in a way that allows you to leverage it for other purposes. More...

Moving from “what if” to “what’s best” In my previous blog on this topic, I discussed the need to shift analytics from monitoring and reporting of what has happened, to using analytics to make decisions. More specifically, to achieve continuous improvements in terms of quality of care, access to care and cost of care, our decisions need to be informed by data and directed by prescriptive analytics. More...

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