Diane leads the AI Research Center in CGI's Global AI Enablement Center of Excellence, responsible for establishing CGI’s position on applied AI offerings and thought leadership.
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CGI’s digital triplet approach extends the digital twin model by applying AI-driven analysis to increase the usability and interpretability of the insights. By synthesizing data quickly and communicating outcomes clearly, digital triplets help organizations enhance decision-making.
Through advanced AI capabilities and human-AI interaction, the digital triplet serves as a third-party advisor to the digital twin end user, such as decision-makers in a health system, manufacturer, utility, or other enterprise.
This capability enables organizations to vary scenarios, ask validating or alternative criteria questions, and explore options in partnership with AI using real-time natural language through text, voice or both. This innovative approach enables more personalized, evidence-based, and transparent decision-making and recommendations to create more business opportunities and reduce risks. This solution also increases the value and return on investment for digital twin capabilities.
The digital triplet is CGI’s solution to providing more insight to decision-makers through an agent that can interrogate and explore the digital twin. By adding generative AI and explainable AI to digital twin solutions, organizations can use natural language to explore the insights, gain in-context recommendations, and investigate alternate scenarios in real time.
Our digital triplet approach consists of three components:
- The physical entity
- The digital twin
- AI-based intelligence using both generative AI (GenAI) and explainable AI (XAI).
3. The digital triplet: Intelligent advisor that allows the user to interrogate the digital twin. This functionality is provided through two AI technologies: GenAI to generate scenarios and XAI to communicate GenAI results to a human expert in an understandable way.
By considering multiple factors and outcomes, examining different options, and explaining reasons and trade-offs, digital triplets:
Digital triplets can help personalize preventative medicine, diagnostics and treatment protocols. For diagnostics, the digital triplet can help improve the accuracy and speed of diagnosis by integrating and analyzing multiple sources of data. For treatment protocols, the digital triplet can present the scenarios to the healthcare provider and the patient, explain the pros and cons of each option, and recommend the best treatment. For Cancer Care the digital triplet can help tailor the treatment to the specific molecular profile and dynamics of the tumor.
Digital triplets enhance manufacturing operations, improve decision-making, shorten time to action and optimize factory processes. They bridge the gap between the physical world and allow decision-makers to further explore the virtual representation, leading to more efficient and resilient factories. Some examples include layout design validation, production bottleneck, prediction, process automation, real-time decision making, such as to assist in production scheduling and resource allocation and faster response to real-time events.
The digital triplet can support infrastructure optimization and assessment. By creating a digital triplet of their entire infrastructure, they can simulate various scenarios such as network expansion, asset health monitoring, asset investigation/repair interventions, grid resilience, load forecasting, energy storage integration, renewable energy integration, demand response programs, cybersecurity preparedness, regulatory compliance, emergency preparedness and customer engagement.
Digital triplets offer business potential by predicting the future instead of analyzing the past. For instance, a manufacturing company can use a digital triplet to track and better explore real-time energy consumption, waste production, and carbon emissions. By monitoring and validating scenario options on Environmental, Social & Governance (ESG) metrics, organizations can make informed decisions and improve their ESG performance.
The digital triplet can support real-time safety protocols to operators by ingesting real-time scenarios and providing feedback regarding various actions and protocols as well as the next best action as a situation evolves with equipment malfunction or schedule route detours or delays. In transportation the digital triplet can provide more in-context information on route optimization and estimated time of arrivals in shipping and receiving – allowing the planning teams to better adjust dependencies and communicate across a supply chain.
Digital triplets can support property and building management by helping to action sensor data, whether that be in making energy-saving decisions tied to historical usage or predicted usage during a forecasted weather event or planned activity. Application of digital triplets to in-dwelling sensor monitoring can enable support for and by the residents with directed, proactive messages. Residents can quickly take actions such as ventilating a damp space before mold proliferates or investigating a suspected leak before a maintenance team would be able to gain access to the site. In this way digital triplets can not only improve resolution, but also prevent costly or dangerous outcomes.