To the average person, AI may appear simple and straightforward. But in reality, the success of artificial intelligence is entirely dependent on a sprawling and intricate network of people, organizations, processes and policies behind the scenes. This delicate ecosystem is...
Collections leaders constantly face balancing the same priorities: improve recovery performance, reduce cost-to-collect and deliver fair, consistent customer treatment. To address these priorities, AI copilots in collections are steadily gaining traction. These copilots can reduce manual effort, improve documentation quality...
Embracing attribute-based access control in enterprise IT modernization: A pathway to zero trust
March 16, 2026 Modernizing IT infrastructure is essential to protect sensitive data and ensure resilient operations. Attribute-based access control (ABAC) offers a policy-driven approach that evaluates user, device and environmental attributes to enforce granular access decisions. Unlike traditional role-based access control (RBAC), ABAC...
The impending payments compliance avalanche
March 13, 2026 Recently, I attended the EBA Winter School in Belgium (I strongly recommend it), and as participants, we were assigned a group task to “develop a new and innovative business idea to increase the profitability of cross-border payments for banks.” Not...
2025 CGI and BAFT survey results: Realigning trade finance for a new era
March 12, 2026 In partnership with the Bankers Association for Finance and Trade (BAFT), I am pleased to share findings from the 2025 CGI and BAFT trade technology survey. This annual study, which marks its fifth iteration, captures the evolving...
CGI announced that its IP-embedded Strata Enterprise solution has been awarded Arum Approved System certification following an independent review by Arum Global, one of the UK’s leading independent advisory firms in collections and revenue management.
CGI Advantage isn’t a commercial ERP retrofitted for the public sector, and it’s not AI bolted on after the fact. It’s purpose-built for government, with AI embedded at the core of financial, procurement, and operational workflows. That means no retrofitting...