Serenity helps clients design and implement tailored credit solutions across the credit life cycle. With nearly 10 years of experience in consulting, client engagement and operational leadership, she brings expertise in product demonstrations and collections process optimization. Serenity bridges technical and business requirements to streamline operations and improve client experiences. Through CGI Credit Studio, Serenity and the Pursuit Solutions team partner with clients to design impactful solutions, develop training programs and build practical pathways for modernization and growth.