Artificial Intelligence (AI) is transforming how organisations operate — and the public sector in Northern Ireland is no exception.

To explore both the opportunities and challenges that AI brings, CGI partnered with the Chief Executives’ Forum to host an event bringing together senior leaders from across the region’s public sector. The discussion focused on how AI can boost productivity, improve decision-making, and transform public services, while ensuring innovation remains transparent, ethical, and people-focused.

Speakers shared practical examples of how AI is already being used in the public sector — from data-driven policymaking to automating repetitive tasks — helping teams make better use of data and deliver improved outcomes for citizens.

As one expert noted, AI is not about replacing people; it’s about empowering them. By using technology to handle routine work, public sector employees can focus on higher-value activities, learn new skills, and drive innovation in their departments.

Watch the video below to hear insights from public sector leaders and CGI experts as they discuss how Northern Ireland can harness AI responsibly to create smarter, more connected, and sustainable public services.