05 January 2026 As banks plan for 2026, conversations on the trends expected to shape the industry abound. At Sibos 2025 in Frankfurt, Germany, global banking leaders aligned around a common vision; the bank of the near future will be intelligent, interconnected, and...
22 August 2025 More banks are shifting their focus from the “rails” supporting ISO 20022 adoption to the “trains” riding on those rails, i.e., new ISO 20022-enabled services.
13 May 2025 Learn how banks can generate new revenue from real-time payments by targeting small- to medium-size enterprises (SMEs).
13 May 2025 Learn how banks can generate new revenue from real-time payments by targeting small- to medium-size enterprises (SMEs).
21 February 2025 The banking industry is rapidly adopting artificial intelligence (AI) to enhance the customer experience, increase operational efficiency, and gain a competitive edge. Chatbots powered by generative AI (GenAI) are becoming increasingly common, improving customer support and resolving queries 24/7.
21 February 2025 For those who have not come across the term, intelligent routing refers to a set of rules that banks use to dynamically direct payment transactions to the most appropriate payment scheme. These rules are based on the paying customer’s preferences...
28 January 2025 This CGI blog explores three data must-haves in applying GenAI to payments processing—data quality, alignment and governance.