Corporate banking

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Andy Schmidt
Andy Schmidt

Transaction banking in 2026: Why client satisfaction no longer guarantees loyalty

2026-02-12 Transaction banking is entering a paradoxical moment. Client satisfaction has never been higher, yet client loyalty has never been weaker. Further, transaction banks are shifting from growth-driven partnerships to risk-driven diversification.

CGI-sponsored GTNews survey reveals major challenge for corporate banks—declining client satisfaction (part 2)
Andy Schmidt
Andy Schmidt

CGI-sponsored GTNews survey reveals major challenge for corporate banks—declining client satisfaction (part 2)

2020-02-27 This CGI blog post explores how technology can address declining corporate client satisfaction in banking.

CGI-sponsored GTNews survey reveals major challenge for corporate banks—declining client satisfaction (part 1)
Andy Schmidt
Andy Schmidt

CGI-sponsored GTNews survey reveals major challenge for corporate banks—declining client satisfaction (part 1)

2020-02-18 This CGI blog post discusses GTNews survey results for 2019 and drivers behind declining corporate client satisfaction.