Corporate banking

Resource center

Andy Schmidt
Andy Schmidt

Transaction banking in 2026: Why client satisfaction no longer guarantees loyalty

12 February 2026 Transaction banking is entering a paradoxical moment. Client satisfaction has never been higher, yet client loyalty has never been weaker. Further, transaction banks are shifting from growth-driven partnerships to risk-driven diversification.

CGI Inc., one of the largest independent IT and business consulting services firms in the world, today announced its positioning as a Leader in the 2026 Gartner Magic Quadrant for Banking Payment Hub Platforms*.

CGI and Aktia have entered into a strategic partnership giving CGI responsibility for a major part of Aktia’s banking IT services, including the development and maintenance of 150 mission-critical applications.

In 2020, we conducted in-person interviews with 70 client executives within corporate and transaction banking, who indicate a continued focus on protecting client information through cybersecurity.

Andy Schmidt
Andy Schmidt

CGI-sponsored GTNews survey reveals major challenge for corporate banks—declining client satisfaction (part 2)

27 February 2020 This CGI blog post explores how technology can address declining corporate client satisfaction in banking.

Andy Schmidt
Andy Schmidt

CGI-sponsored GTNews survey reveals major challenge for corporate banks—declining client satisfaction (part 1)

18 February 2020 This CGI blog post discusses GTNews survey results for 2019 and drivers behind declining corporate client satisfaction.

28 February 2018 CGI (NYSE: GIB) (TSX: GIB.A) is pleased to announce its new collaboration with Cash Netting Services (CNS), to deliver a solution to help banks significantly reduce daily interbank payment flows and associated liquidity and capital management obligations. CNS addresses interbank...