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Mark has worked in the utilities industry for twenty-five years across a range of different major organisations in the UK and overseas. He has been at the heart of the UK energy industry working across many roles in energy networks, central systems, traditional and smart metering and energy retail. Mark is currently based in the North of England where he is working to promote business, technology and community growth, in Newcastle in particular.

Mark works very closely with our energy supplier clients to help them transform their business and IT operating models in the highly competitive and regulated marketplace. A key focus is the current marketplace is reducing cost to serve and supporting suppliers to offer a range of commodity and non-commodity products and services.

Mark works very closely with our ER360 partners in the areas of digital customer engagement, smart metering, business process automation and industry change.

From this author

Data access and user experience: key success factors to reach net zero objectives

25 January 2021 Data and technology can play a fundamental role in the challenging journey towards net zero, as discovered by a CGI survey ahead of last year’s NWG Innovation Festival design sprint.

Dynamo 20 Annual Conference: Collaborating for Success Webinar

17 June 2020 Join CGI at this digital event, bringing together the North East tech ecosystem to learn, network and engage together on the theme of ‘Collaborating for Success’.

The future of Energy Services: time for a step-change in data use for customer experience

08 June 2020 The future of Energy Services is packed with new technology and constant digital innovation with use of data at the heart of the customer experience. Undoubtedly, Systems Integrators (SIs) have a big role to play to help energy suppliers make the right choices.