The mortgage market is evolving rapidly. Advances in AI and data, changing customer and adviser expectations, regulatory pressures and new technologies are creating opportunities to rethink how mortgage businesses operate and serve their customers.

In the mortgage market, we combine expertise in data and AI, human-centred design, futures strategy, cybersecurity, business consulting and technology transformation to help lenders, intermediaries, networks and technology providers improve customer and adviser experiences, increase operational efficiency and unlock greater value from technology.

Our mortgage sector experience includes working as a strategic technology partner to one of the UK’s largest mortgage networks, giving us first-hand insight into the challenges and opportunities facing advisers, intermediaries and network businesses.

Experience across financial services

The mortgage market does not operate in isolation. Changes in banking, lending, payments, regulation, data and technology all have implications for how mortgage businesses evolve.

Drawing on experience across banking, lending and the wider financial services ecosystem, CGI combines industry insight, consulting expertise, technology capability and practical delivery to help mortgage businesses address today’s priorities while building for the future.

Our end-to-end capabilities span strategy and consulting through to systems integration, implementation and managed services, enabling us to support clients from initial idea through to delivery and ongoing operation.

Managed IT Consultants sat at conference table
Transformation in the mortgage industry

Connecting systems, data and processes can help reduce friction across the mortgage journey and create more seamless experiences for customers and advisers. We help organisations rethink journeys, improve integration and identify opportunities to simplify and automate processes.

Data, AI and interoperability

Trusted, accessible data is fundamental to effective digital services and AI. We help organisations strengthen data foundations, improve interoperability and information flows, and identify where AI and automation can create genuine business value.

Human-centred design

Technology should make complex journeys easier, not simply automate them. We use human-centred design to understand the needs of customers, advisers and colleagues and redesign experiences around them, using technology to remove repetitive activity while retaining human expertise and judgement where it matters.

Futures strategy

What could the mortgage market look like in 2030 and beyond? We help organisations look beyond immediate technology priorities, explore how AI, data and changing customer expectations could reshape the market, and use those insights to inform strategy and investment today.

Technology transformation

We help organisations modernise platforms, applications and technology estates, integrate new and existing systems and create the foundations for future digital capabilities.

Cyber security and operational resilience

As mortgage journeys become increasingly digital and interconnected, trust, security and resilience become even more important. We help organisations strengthen cyber and operational resilience and manage technology risk while continuing to innovate.

Business consulting and change

Technology alone does not deliver transformation. Our business consulting and change capabilities help align people, processes and ways of working, supporting adoption and helping organisations realise measurable benefits from change.

Client story CGI and Mortgage Advice Bureau

Using AI to transform the complaints experience

CGI worked with Mortgage Advice Bureau to explore how generative AI could improve its complaints process and the experience for both customers and colleagues.

The solution automates the ingestion of complaints and uses AI to summarise, prioritise and categorise cases, giving complaints specialists the information they need to focus on resolving the customer’s issue.
The result was a 75% reduction in initial response times, with customers able to receive a response from a human agent in as little as ten minutes.

Read the case study
 

Birds-eye view of houses

Explore what’s possible

Whether you’re exploring the potential of AI, rethinking customer and adviser journeys, modernising technology, strengthening resilience or considering how your business needs to evolve, CGI can help turn ideas into practical outcomes.