As the financial services world rapidly changes and customers demand services that are more accessible, faster and personalized, the need for financial institutions (FIs) to transform their legacy IT environments, move to new digital business models, and become more agile and customer centric has never been greater. Emerging digital technologies and the integration tools such as advanced data analytics, machine learning (ML) and artificial intelligence (AI) are transforming how FIs operate, and customers and employees have come to expect seamless digital channel integration and a cohesive digital experience at every turn.

Financial institutions have new opportunities to strengthen their foundations and thrive in today’s digital-first world. As the COVID-19 global pandemic has shown, disruptions can happen suddenly, and even the most well-prepared FIs cannot predict their occurrence or impact. However, investing in the latest technology infrastructure and credit solutions can deliver the business agility required to ensure resiliency, agility and a competitive edge.

In this paper, we share insights for helping financial institutions become more flexible, agile and resilient, uncover how platform investments can meet evolving their customer needs, and show the key role that strategic IT partnerships play for long-term success.