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Three organizational capabilities industry leaders will need to help navigate the business challenges caused by COVID-19

Annually, CGI leaders around the world meet face-to-face with business and IT executives to gather their perspectives on the trends affecting their enterprises, including business and IT priorities, IT spending, budgets and investment plans. In 2020, we conducted in-person interviews...

In 2019, we conducted in-person interviews with 75 client executives in communications who report that top of mind for them is meeting customer demands in a highly competitive environment by focusing on digitization, network investment, automation and agile delivery, with...

Each year, CGI meets face-to-face with business and IT leaders to hear their views on the trends affecting their organizations. In 2018, we conducted 87 in-person interviews with communications industry executives to learn more about their top trends and priorities.

This paper examines the playing field and market dynamics, as well as strategy options for traditional legacy telecom providers seeking to transform into agile CSPs providing next generation services.

A DNA evolution journey approach is required in order for Communication service providers (CSPs) to ensure their survival by transforming themselves into digital enterprises. A great deal of potential value is currently being lost, and CSPs are in danger of...

In the quest for maximum customer retention, communications service providers (CSPs) are facing the need to support an avalanche of new, heterogeneous products and services such as voice, data, entertainment, content, and location-based services, packaged in bundles and provisioned by...

The accountability framework is typically made up of well-defined roles and responsibilities reflecting decision rights among the participants in the IT management process, and is reinforced by effective factual reporting shared with all stakeholders via the organizational committees.