RTK-Service is a Finnish real estate services provider, employing more than 3,000 professionals who take care of various properties across Finland. The company’s systems for supporting field work no longer met its business needs. As a result, it sought a new solution for managing payroll management and freeing up managers to perform customer service tasks. Driving more efficiency and providing better customer service were key goals.
“Real estate maintenance is typically on-demand work,” said Vesa Ihatsu, Regional Director of RTK-Service Oy. “The correct logging and accurate monitoring of work hours are therefore important prerequisites, both from a customer service and business perspective.”
CGI’s Mobilog, a leading solution for mobile work supervision with more than 15,000 daily users in both the public and private sectors, addressed RTK-Service’s specific objectives.