What is intelligent automation?

Intelligent automation is a combination of multiple techniques, such as robotic process automation (RPA), API integrations and artificial intelligence, as well as process and task mining, low code applications and test automation.

Unlike RPA alone, intelligent automation can learn and improve over time. Digitally orchestrated processes via intelligent automation help organizations:

Key benefits:

  • Automate repetitive manual and cognitive tasks
  • Improve resource consumption
  • Increase access to information
  • Accelerate and scale decision making
  • Improve cost-efficiency and productivity
  • Reduce process runtimes and errors
  • Reduce risk
  • Improve existing products and services
  • Enable new products and services
  • Increase speed of operations
  • Enable new business models
  • Improve customer experiences and retention

In our latest Voice of Our Clients research, executives indicate progress in adopting both RPA and intelligent automation, saying implementation is in progress or achieved for:

73%
robotic process automation
53%
enhanced process automation
38%
algorithmic automation
Intelligent automation diagram

Our end-to-end intelligent automation services

From RPA to hyperautomation, generative AI and agentic AI, we draw on the full spectrum of technologies and tooling to help clients accelerate outcomes.

Our key services include:

Advisory
  • Vision, Maturity Assessment, Strategy & Roadmap
  • Responsible Data & AI Principles & Framework
  • Risk, Security & Compliance Management
Discovery
  • Use Case Ideation, Assessment & Business Case Creation
  • ROI Evaluation (Proof of Concept / Value)
  • Buy-or-Make Strategy
People, Processes & Technology
  • Organization & Governance
  • Culture, Change Management & Workforce Training
  • Ecosystem
  • Data & Quality Management, Master Data Management, Data Analytics & Business Intelligence
  • Architecture, Infrastructure & Technology Platforms
Delivery & Operations
  • Automation Delivery (Pilot / MVP, Scale & Monitor / Govern) 
  • Operations & Managed Services 
  • Cost Management & FinOps 
  • Automation as a Service

 

    A person looking at data on a computer monitor

    Featured solutions and alliances

    For more than two decades, CGI has delivered AI, advanced analytics and intelligent automation as part of our end-to-end offerings. This includes our own solutions, such as:

    • CGI PulseAI: Our human-assisted intelligence platform uses generative AI and machine learning to help you redefine, streamline, and automate business processes across the enterprise. It also enables insights-driven decision-making through predictive analytics and conversational AI. 
    • CGI Accel360: Our fully-managed service for enterprise automation and AI enables you to gain all the benefits of automation and AI technology without managing the platform.

    It also includes offerings from our third-party alliances:

    aws logo

    Google Cloud logo

    Microsoft logo

    servicenow logo

    UiPath logo

    Snowflake

    Databricks

    3,000
    automation certifications
    10,000
    data, analytics and AI consultants
    7
    global centers of excellence