The 2023 CGI Voice of Our Clients presents the findings from our in-depth interviews with 1,764 executives across the industries and geographies we serve. These strategic discussions provide unique insights into how organisations view the impact of macro trends, industry trends and priorities, innovation investments and more.

Executives indicate progress with producing expected results from digital strategies, with 30% achieving such results in 2023, compared to 25% in 2022. Yet, cultural change and legacy systems continue as top challenges facing both corporate and government leaders as they pursue their digital agenda.

Example attributes of digital leaders

In examining the insights from the 30% producing results who are digital leaders, some common attributes emerge. For example, digital leaders achieve closer alignment between business and IT operations, modernise more applications. and extend digital strategies to their external ecosystem.

of digital leaders
extend digital strategies to external ecosystems
vs. 27% for digital aspirants* 
of digital leaders
align business and IT operations to support strategy
vs. 34% for digital aspirants*
of digital leaders
modernize more than 20% of their total applications portfolio
vs. 38% for digital entrants*

Read more about the attributes of digital leaders for 2023.


* Digital aspirants are those building or launching digital strategies.