Survival of the fittest: How e-commerce can help define the future of fuel retailShan Roy discusses changing consumer needs at the fuel station and how retailers must digitally transform to create a single channel to their customer.
Fuel for thought: How digitalisation can redefine the fuel retail experienceShan Roy was interviewed by the New Statesman Group on digital transformation and the pressures that fuel retailers are currently facing.
The fuel retail business has changed drastically over the past year and will continue to be disrupted in the coming months and years from new fuel types and changing consumer behaviour. Fuel retailers must move at speed to reinvent their businesses to adopt the new business models underpinned by the latest technologies to reverse the impact of reduced hydrocarbon revenue.
Our fuel retail services cover the full front and back office operations to deliver improved customer experience and service offerings. Whether it’s site systems, store operations, customer insight, loyalty, payments, pricing or network planning, we have a tailored approach to help you address your current needs rapidly whilst laying the foundation for the future growth.