Retail and consumer services

Resource center

In 2016, the Co-operative Group introduced a refreshed membership proposition. As delivery partner to Co-op Digital, we helped to refine the organisation’s delivery flexibility, adaptability and responsiveness. Publicly declaring Co-op Membership to be the “biggest thing to happen to our...

CGI supported Pets at Home by integrating customer information spread across different suppliers and systems and simplifying processes.

Find out how CGI’s innovative approach to data consolidation and reporting resulted in the creation of a ground-breaking retail happiness dashboard, powered by generative AI. The Retail Trust's Health of Retail Report 2023 expressed the need for better visibility and...

See how CGI helps clients deliver the solutions that transform the essential services we rely on

Specsavers Optical Group Ltd is a multinational opticians and audiologists. From humble beginnings in Doug and Mary Perkins’ spare room in 1983, Specsavers now operates thousands of stores across 12 countries, including the UK, Ireland, ANZ, Canada, and Northern Europe...

Aston Cockayne
Aston Cockayne

Product Ownership: the key to successful Agile delivery

06 April 2023 More and more organisations are embracing ways of working that promote a step change increase in business agility to deliver new products and services that deliver value quicker. Companies are moving away from delivering projects and more towards delivering products...

As companies attempt to increase business agility, the emphasis of digital delivery is moving from projects to products, directed by the interests of customers rather than IT departments. This change is not always easy, but there are key factors that...