Our head of retail banking and payments, Chantal Constable recently met with industry expert Chris Warburton to chat through what they are currently seeing in collections.
In 2018, following numerous successful engagements, CGI and Metro Bank teamed up to overhaul Metro Bank’s collections system and processes. We implemented our cloud collections platform, which has given Metro Bank greater visibility of their customers as well as an ownership of and improvement in customer experience. The key to this partnership is understanding each other’s culture and it’s a great example of a strong and evolving partnership
Find out more about CGI’s work within the Banking and Financial Markets sector.