TotalEnergies, one of the UK’s leading energy suppliers and a market leader in the UK gas supply market, faced the challenge of completing an efficient and successful smart meter roll-out. Our process automation expertise and deep knowledge and capability in the energy industry made CGI the partner of choice for this challenge.
We worked in collaboration with our partner Workflow Science to deliver step changes in operational performance, using digital transformation techniques to design new operating models created through the lens of Intelligent Automation. Together, we implemented an automated customer appointment process that enabled the fast and organised installation of smart meters for TotalEnergies, bringing efficiency and compliancy benefits to the smart meter rollout effort.
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