Improve customer service without capital outlay

The Challenge

Supply Chain and Logistics

Increasing global complexity and uncertainty is driving the need for clarity and greater use of existing investments. Supply chains face many challenges, particularly economic volatility and the need to be adaptable for potential growth or rationalisation in equal measure. Aligning this with ever-increasing costs of fuel, raw materials and labour, it is important to find a solution to improve supply chain effectiveness while keeping costs as low as possible.

Supply chains need to be more agile, more visible and have better means of managing overall capacity. With optimised processes and movements through the network, expensive logistics assets can be better utilised to enable the supply chain to perform at its full potential. However, economic uncertainty leads to a reluctance to invest in new capital projects, and new methods of integrated logistics and financial management are needed to improve supply chains in a capital constrained environment.

Our Answer

The answer lies in the provision and management of supply chain information. Accurate, timely, filtered information when delivered to the right person at the right time, and supported by proven algorithms, can deliver an optimal, future flexible network.

The key is to take a network-centric view, not try to solve point solutions individually. Dynamically balancing the network is key, from a central point to deliver flexibility.

Optimising and improving supply networks is one of our leading areas of expertise and we have been successful in the implementation of our methods.Our end-to-end, network-centric supply chain methodology is structured into six stages:

  • Discover - First we need to know what drives a business and where it stands, so we consider its growth indicators and look at the goals for optimisation, such as cost reduction.
  • Visualise - We generate a graphical view of the supply chain to facilitate understanding and clarity.
  • Measure - We need to know how the business measures up using standard industry metrics for reliability, responsiveness, agility, cost and asset management.
  • Plan - We look to plan the future of the supply chain operation over an appropriate planning horizon.
  • Optimise - This step provides the real payoff when the optimum cost and service balance is achieved and an ideal warehouse, transport and inventory / asset deployment network has been defined.
  • Transform - Up to this point, the process has been centred on identification and analysis but now we can transform the model into a target operating model.

Wherever our customers are in their journey to a high performance supply chain, we can identify benefit opportunities, provide appropriate measures and deliver efficiency improvements. We are committed to our one primary objective: Helping our clients succeed.


We have industry leading understanding of the challenges that face supply chains and work constantly with global retailers, manufacturers and distributors to find new and innovative ways to improve every aspect of the process.

Our expertise in logistics goes hand in hand with our class leading transport management solutions, allowing us to integrate and streamline every stage of transport management, from planning and execution to freight payment, across all modes of transportation.

Using our in-house transformation and delivery skills, we produce the finest supply chain solutions, delivering customers the high performance networks they deserve. The result is lower transportation costs, improved customer service and a smooth-running, efficient service overall. Our customers benefit from optimal supply chain performance and a high rate of return from their investment in our services.