Consultant reviewing document during a mobile/remote meeting

CGI DigitalTrust360 helps organizations streamline and digitize business processes to improve operational efficiency, cost savings and compliance with legal and regulatory requirements.

Value-added electronic services are included as electronic notification, electronic and biometric signatures, remote video identification, identity document validation, digital asset electronic custody, video calls and smart document digitization. These services enable the digitization of essential business processes, including:

  • Digital onboarding and contracting
  • Remote advice and customer service
  • Digitization of supplier invoices (streamlining the accounts payable process)
  • Electronic voting
Consultant reviewing document during a mobile/remote meeting

Multi-industry, multi-channel

CGI DigitalTrust360 can optimize business processes in a range of industries, including banking, insurance, communications, energy, health, manufacturing / automotive, retail and government / education. Our solution also supports multiple channels and technologies for your business processes including:

  • Corporate web and mobile applications
  • Customized web microsites
  • Instant messaging (WhatsApp Business)
  • Automation and AI (robotic process automation (RPA) and conversational AI / chatbots)
Person using a chatbot on a mobile phone while sitting at a desk

Compliant and secure

CGI DigitalTrust360 securely generates and stores electronic evidence to provide legal records for your digital operations.

  • Trust Service Provider (TPS)
  • Aligned with the Electronic Identification, Authentication and Trust Services (eIDAS) Regulation
  • Compliant with know your customer (KYC) and anti-money laundering (AML) requirements.

Key benefits at-a-glance

  • Streamline the digital transformation of your organization.
  • Digitize business processes in a shorter and more predictable time-to-market.
  • Digitize specialized operations securely and legally.
  • Eliminate paper use in front- and back-office processes.
  • Reduce carbon footprint and comply with Environmental, Social and Governance (ESG) commitments.
Hand signing a digital document on a tablet

Electronic Document Signature

Simple, innovative and qualified electronic signing processes comply with the European eIDAS Regulation, enabling the digital signing of contracts, insurance policies, invoices, consent documents, purchase orders and delivery notes and Single Euro Payment Area (SEPA) mandates.

Biometric Signature

An easy-to-use signature capture solution collects and securely stores an individual’s consent in a digital document using signature capture devices, such as a signature pad, smartphone or tablet.

Remote Video Identification

An assisted and unassisted remote video identification solution that guarantees security and trust throughout the process using the following elements:

  • Anti-money laundering (AML) standards
  • Proof of life
  • Facial biometric verification using the identity document’s picture
  • Verification of the identity document structure and hologram
  • Optical character recognition (OCR) and verification of the identity document machine reachable zone (MRZ) lines
  • Full audit record of the entire identification process

Using artificial intelligence (AI) machine learning (ML), OCR technology and regular expressions (regExp), CGI DigitalTrust360 classifies and extracts information relevant to your business and provides modeling templates tailored to your document processing needs.


Electronic Notification

Used in banking, insurance, energy and retail, a certified electronic notification through email or SMS provides proof of delivery and recipient verification while ensuring full accessibility and security over time.

Video Calling

Video capabilities facilitate online process communication between participants and incorporate agent, appointment and service queue management tools and can help streamline processes related to financial advice, collections services, and telemedicine.

Smart Document Digitization

Smart Document digitization capabilities enable cost savings, automation and paperless processes by streamlining the management of various structured documents, including invoices, delivery notes, purchase orders, contracts, policies, informed consent documents, checks and SEPA mandates.


Validation of Identity Documents

Online identity document verification has become an essential service in sectors such as banking, tourism and insurance. Using AI and OCR technology, CGI DigitalTrust 360 helps validate documents and facilitate digital onboarding, identity verification, strong authentication and fraud prevention.

WhatsApp and Digitization of Processes

As the most used communication channel in the world, WhatsApp is increasingly used for brands. Integrating WhatsApp with CGI DigitalTrust360 can help organizations digitize organization processes relating to customer service, digital contracting and onboarding.

Remote Voting

CGI DigitalTrust360’s electronic signature module facilitates remote voting processes for sports clubs, trade unions, regional parliaments, town halls and shareholder meetings. Web administration tools help configure voter access and census and set the voting agenda and voting period. Two-factor authentication ensures the voter’s identity is secure.


Platform for Trust Services

CGI ensures our clients’ security by providing our services as a Trust Service Provider (TSP) in compliance with eIDAS regulations.

Electronic evidence is generated by time stamp and electronic seal cryptographic mechanisms and is stored for a period of 15 years. An electronic record associated with each operation managed by the platform can be generated in PDF format and electronically signed with the organization’s electronic seal, guaranteeing an identifiable and tamper-proof document.

Client signing a digital document during a business meeting
Two consultants in a strategy meeting at a desk

Fast, flexible implementation

CGI DigitalTrust360 is modular and scalable to enable gradual implementation, tailored to the transformation roadmap of your organization. As a multi-entity and multi-operation configurable platform that does not require programming, start-up times are quick, and time-to-market can be achieved in just weeks. It can be deployed in SaaS or on-premises modes and cross-platform compatibility facilitates implementation and maintenance in distributed environments.

Contact us to explore how CGI DigitalTrust360 can help you accelerate the digital transformation of your organization’s business processes.