Managing business performance
Janet (UK) manages and develops “JANET,” one of the world’s leading research and education networks, together with an extensive portfolio of computing services. The network and its services are available across the United Kingdom to higher education, further education, research councils and local authorities (in support of schools and community development learning). It serves some 18 million users across the UK.
The challenge
Steering a business to continue to provide excellent service in a rapidly changing environment, especially after a reduction in funding, is not easy. JANET(UK) needed to know how to positively influence the business change and was looking for a framework for monitoring business outcomes, transformation and measuring progress — a set of pragmatic tools to form the basis of a dashboard for the boardroom.
Our answer
We worked closely with JANET (UK) to identify what was necessary to achieve its strategic objectives. We conducted a series of senior management level workshops to establish “as is” and “to be” business models, and the priorities for transformation. We then used systemic modeling to provide a deeper understanding of the sensitivity of cause-and-effect relationships and to identify the high leverage points that impact the business.
A success story
We have provided JANET (UK) with a clear, precise line of sight to its vision. But that is not all — the journey to aspire, measure and transform has just begun.
In the future, we plan to cascade the KPIs to a set of lower level measures, aligned throughout the business with ownership at appropriate levels. We are going to synchronize the balanced scorecard with the systemic model so our client can get multiple views of the business, views that integrate past learning, present action and future direction.
Why CGI
We work with you to deliver high levels of value. We have a long-standing record in business performance management and business intelligence. Our consultative approach and our expertise in building systemic models provide you with deep business insight. We invest time in understanding your aspirations and that helps us all be brilliant together. Our approach to BPM enables you to be confident that the right things are being measured. We help put measures in place that tell you if problems are being resolved and whether things are changing as you intended so your business can transform.
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