Steve Crowell

With nearly 30 years at CGI, Steve Crowell currently leads CGI’s Financial Services Group (FSG) Credit Program. Steve is responsible for guiding strategy development for the program and overseeing its overall operational management. This includes developing and executing strategic initiatives, managing product development and maintenance, and leading the sales team. Steve also leads numerous industry and product specialists in delivering services, including managed services, to a broad range of clients.

From this author

Default management as a path to digital banking, part 2

March 7, 2018 As banks continue to invest in digitalization to address fast-evolving competitive pressures, the best path forward is not always clear. Fortunately, however, for today’s financial institutions seeking the fast track to digital banking, there are real options.

Default management as a path to digital banking, part 1

February 28, 2018 In this first blog, I cover why default management is a great place to begin a digital transformation journey, and in a follow-up blog, I’ll share key issues and challenges in implementing a true customer-centric default management “maturity model” that drives digitalization.

The true value of customer-centric default management

April 7, 2017 Bill collecting is as old as business itself. Debtor prisons are gone, thankfully, but sometimes it seems like the basic dynamics of debt collection have not changed much since Victorian times. To the customer, repayment demands are often adversarial and off-putting. For creditors, the process of ...