London, United Kingdom, 11 May 2020

CGI UK today announced that Market Operator Services Ltd (MOSL), England’s market operator for the non-household water retail market, has extended its contract with CGI for a further three years.

The extension is a reflection on the successful five-year working relationship between MOSL and CGI and focuses on further improving the efficiency of services provided to the market, supporting MOSL’s aim of making it easier to do business and developing innovative additional service offerings. The three-year contract is valued at approximately £6 million.

Mark Aston, Senior Vice President, Utilities for CGI in the UK said, “The extended contract will allow CGI to work closely with MOSL and support their ambitious business plans to support and improve the non-household water market. In particular CGI will bring innovative solutions to drive efficiency and service excellence – which we know is a key theme of MOSL’s 2020/21 Business Plan - and support new initiatives around data analytics and customer experience.”

The contract extension started on 1 April 2020, the third anniversary of the Central Market Operating Systems (CMOS) being launched. Originally based on components of CGI’s central market system IP, and developed using experience gained in a number of utility central market implementations, CMOS sits at the heart of the market. It supports the competitive market operations including the collection and maintenance of essential data, facilitating customers changing supplier and ensuring smooth settlement and payments between retailers and wholesalers. On any given day, CMOS processes an average of 90,000 transactions made by more than 3,600 (active) system users. CMOS allows 1.2 million businesses, from the smallest charities to the largest public authorities, to choose their retailer of water and waste water services.

John Davies, Chief Information Officer, at MOSL said, “MOSL has developed an ambitious business plan that reflects the maturity of the market and ensures a relentless focus on getting the basics right and providing value for money for retailers and wholesalers. With much of the business plan being enabled or supported by technology change, it is crucial that we have a clear technology vision. By working closely with CGI we hope to drive both efficiency and innovation, creating a better functioning market that reduces overall market issues and risk, and makes MOSL easier to do business with and builds capability for the future.”

About CGI
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 77,500 consultants and other professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. With Fiscal 2019 reported revenue of C$12.1 billion, CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at

For more information:

Paul Butler
External Communications Manager