CGI (TSX: GIB.A) (NYSE: GIB), one of the largest independent IT and business consulting services firms in the world, announced a partnership agreement with Freshworks Inc. (NASDAQ: FRSH). The collaboration will leverage Freshworks’ AI-powered service software to enable mid-market and public sector organisations in the UK to modernise IT service management and customer service operations, with the primary goal of increasing employee and customer satisfaction.
As part of the partnership, CGI will establish a Freshworks Centre of Excellence to support long-term growth. The centre will build AI expertise, define best practices, and deliver scalable Freshservice and Freshdesk deployments, with an initial focus on higher education and policing. In addition, CGI and Freshworks will develop an education programme to deepen professionals’ expertise on modern service practices, enabling clients to realise value at pace.
“CGI has deep expertise in delivering large-scale IT transformations that enhance service operations across industries,” said Frieda Morton-Evans, Vice-President, Business Consulting at CGI. “Through this partnership with Freshworks, we are combining CGI’s proven transformation capabilities with Freshworks’ modern, AI-powered technology to help organisations simplify service delivery, improve efficiency, reduce costs, and elevate user satisfaction. Working together accelerates both organisations’ shared ambition to reshape the service management landscape—delivering faster, smarter, and more human-centred services.”
The initiative will empower client technology and customer support teams to be more efficient and effective, making it easier for them to resolve issues faster, prevent problems earlier, and identify performance drivers proactively. The announcement comes at a time when 84% of business and technology executives globally are accelerating digital transformation to manage increasing complexity and drive efficiency. This is according to CGI’s latest global research based on interviews with more than 1,800 leaders.
“Partnering with CGI is a key milestone for Freshworks and a testament to our up-market momentum,” said Laura Padilla, Senior Vice-President of Global Channels and Partners, Freshworks. “CGI’s proven track record in delivering large-scale IT transformations, combined with our intuitive, AI-powered software, will enable mid-market and public sector organisations to innovate faster and deliver superior employee and customer experiences.”
To support market adoption, CGI and Freshworks will host the following event in the UK:
9 December, 2025: “Feeding the Future: A Taste of AI-Driven Enterprise Service Management,” a roundtable for CIOs looking to implement Freddy AI for AI-driven service management
About CGI
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2025 reported revenue is $15.91 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
About Freshworks
Freshworks Inc. (NASDAQ: FRSH) builds uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. For the latest company news and customer stories, visit www.freshworks.com and follow us on Facebook, LinkedIn, and X.
© 2025 Freshworks Inc. All Rights Reserved. Freshworks, Freshdesk, Freshservice and its associated logo is a trademark of Freshworks Inc. All other company, brand and product names may be trademarks or registered trademarks of their respective companies. Nothing in this press release should be construed to the contrary, or as an approval, endorsement or sponsorship by any third parties of Freshworks Inc. or any aspect of this press release.
For more information:
Ramiya Sivakumaran
VP Marketing & Communications, CGI, UK & Australia
E: Ramiya.Sivakumaran@cgi.com
Freshworks:
pr@freshworks.com
