At CGI we do complex things well, and Freshworks makes simplicity possible.

Together, we help both public and private sector organisations realise pragmatic, user-centred value.

Delivering fast, outcomes-driven service transformation

CGI collaborates with Freshworks to help organisations achieve rapid value and long-term outcomes from their digital service investments.

Freshworks offers a low-code, user-first platform designed for fast deployment, but the right tool alone doesn’t ensure success.

Organisations need an approach that enables sustainable change. That’s where CGI comes in.

Our Freshworks Advisory team helps you deliver service transformation with speed, control and structure, supporting sustainable, pragmatic transformation across IT and customer service functions.

Whether you’re modernising legacy systems or scaling agile practices, we ensure your tools, processes and teams are aligned to deliver better, more connected outcomes.

Our combined approach

Without a clear tooling strategy, organisations risk underutilising ITSM platforms, duplicating effort, and missing service performance goals. CGI helps you avoid these pitfalls by supporting every stage of your Freshworks journey.

From discovery and design through to deployment and continuous development, clients gain a structured, collaborative enablement model that achieves lasting value, building internal capability and with reduced dependency on external support over time.