Retaining your edge in Asset Finance: Innovations in customer retention strategies

The auto finance sector is facing a variety of challenges and opportunities in the current market. The FCA and HM Treasury have introduced new regulations and initiatives that affect the industry, so how can you adapt to these changes and ensure that your customers are satisfied and will remain loyal to your business?

For this face-to-face session, CGI and the BVRLA have brought together a group of industry experts who will share their insights and best practices on how to improve the customer journey and experience. You will learn about:

The latest inititatives from the FCA and HM Treasury that impact the motor finance sector such as Consumer Duty and Discretionary Commissions

The BVRLA's complaint trends and what they reveal about customer needs and preferences

What consumers are really looking for - Auto Trader will join us to provide insight on customer expectations around product, service and the buying process

Use cases highlighting where to start and how to use AI, automation and data analytics to enhance your customer service and engagement

Insurance buying models – improving the customer experience, data ownership, and fraud prevention.

The session will end with a panel discussion where you can ask questions and get advice from our experts. You will also have the opportunity to network over lunch with other professionals in the sector and exchange ideas.