The UK has a growing, aging and ever-demanding population that relies on healthcare providers (HCPs) to help us stay healthy. In light of this, CGI understands the challenges that your industry faces; resources are increasingly stretched and staff spread thin, and in many cases, the technology that is supposed to make your organisation’s work easier is often unfit for purpose and hinders your staff, preventing them from being best equipped to help those in need of healthcare support.
CGI is here to enable HCPs with the ongoing support and digital solutions required to transform the healthcare experience they deliver, helping to provide customers and stakeholders with the world-class support they need every step along their healthcare journey.
We can help your organisation to embrace omni-channel contact centre solutions so that you customers’ questions and issues are addressed in a convenient and efficient manner, and by embracing self-service and automation methods you will reduce the cost to serve and empower your teams to provide the highest quality service for increasingly satisfied customers.
To learn more about how we can transform your healthcare organisation with excellent customer experience solutions, read the brochure