We are proud that our UK service desk has been recognised again for its commitment to world-class standards, having won in two categories at this year’s Welsh Contact Centre Awards.

Our team attended the 2022 awards ceremony that celebrates excellence and innovative practice from individuals and companies in the contact centre and shared service industry across Wales.


In recognition of the outstanding work of our service desk members, we are delighted to have won Gold Awards for:

Support Manager of the Year – Scott Williams

Outsourced Contact Centre of the Year

This is a wonderful achievement that recognises the dedicated, hard work of our 430 service desk members in delivering quality services to our clients. Specifically, we operate ITSM processes for 150 public and private sector clients in the UK, handling 2 million contacts, managing 60,000 changes and proactively addressing over 1,000 problems each year. Highlighting our outstanding approach to customer service, this is achieved with a +93% customer satisfaction score.


You can find out more about our UK service desk by reading our digital services support centre brochure, and explore how our Advisory Services experts can use our knowledge and experience of delivering world-class IT support to improve your organisation’s service desk operations.

For any queries, please email us at enquiry.uk@cgi.com


Welsh Contact Centre Awards 2022


Members at the Welsh Contact Centre Awards 2022