Global Coding Solutions

Orlando Health, Inc. (Orlando Health) is a private, not-for-profit
health care leader that provides services to nearly 2 million Central
Florida residents and 4,500 international visitors annually

The Challenge
Faced with a growing census and HIM
coding workload, Orlando
Health partnered with CGI to address their increased coding volumes and
compliance needs.

In addition to being challenged with an
absence of qualified coding expertise in its own region, Orlando Health needed
to close the gap between patient discharge and final coding; acquire 24/7
coding support, particularly on weekends and holidays; and address a variety of
supply and demand issues that plague many healthcare providers and health
information management departments nationwide. 

How CGI Helped
CGI and Orlando Health worked together to monitor the
quality of CGI’s two-step quality assurance coding process. The client visited
the CGI coding operations center in India to validate CGI’s onshore and
offshore coding solution and services were HIPAA compliant. Additionally, CGI’s
AHIMA credentialed (100% CCS) coding staff was trained on Orlando Health’s charts and coding processes.
This collaborative effort highlighted the quality of coding services that CGI
offers.

The Results
Orlando Health’s coding needs continue to
be addressed 24/7, including holidays and weekends. This mitigates the risks
associated with fluctuations in patient volumes and service interruptions (due
to inclement weather which often affect the region). CGI’s Coding Services
helps Orlando
Health achieve the following:

  • Average coding
    accuracy of 98% or higher
  • Improved
    coding turnaround time – less than 24 hours
  • Reduction in
    DNFB and AR days held for coding
  • Cost savings
    by utilizing off shore services and taking advantage of reduced  pricing

The bottom line: CGI offers Orlando Health a high quality ICD 9
coding solution that addresses their volume growth and their need to be current
with their coding at all times.

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