In the year to November 2022, 15 million GP appointments were recorded as unattended with each missed appointment costing the NHS an average of £30.
This waste could be drastically reduced if patients could easily cancel, reschedule and confirm hospital and GP appointments with an instant text message.
This video shows how easily that could happen using Conversational AI.
The usual contact channels are still available for those that need to speak to a human, but with Conversational AI more agents are freed up to help patients. It can be seamlessly integrated to make a real difference, reducing patient frustration and the cost of missed appointments, while letting your employees focus on what they do well.
If you would like to understand the benefits of Conversational AI: