Vets4Pets cares for all kinds of animals including dogs, cats, reptiles, rabbits and guinea pigs, and offers the full range of veterinary services from general animal health treatments and welfare advice, to emergency medical procedures.

A central element in Vets4Pets’ ongoing business strategy is to identify potential friction points for its UK practices and their clients (pet owners). In order to provide more convenience to clients and help them self-manage their accounts in a way that suits them, Vets4Pets looked at how technology could help.

The requirements of our practices and clients led to the logical conclusion that a new app would offer an ideal solution to resolve these particular friction points.  The plan was that a Vets4Pets mobile app would provide clients with a new way to book appointments and manage their pet’s health needs.


The project referenced in this case study was delivered by Xibis, part of SCISYS, which CGI acquired in December 2019.