Service desk roles

We are looking for school/college leavers who will become the next generation of leaders in our technical and leadership roles.

Our service desk higher apprenticeship programme allows you to study towards a recognised qualification, while earning at the same time.

Your work – at our Bridgend service desk – will vary, and that’s the exciting part, that you have the scope to shape and develop your career according to your professional interests (all with the support and guidance of others).

Find out more about our service desk higher apprenticeships, and apply below:

Service desk

CGI has an award winning, world class, 5 star Service Desk based in Bridgend and we are looking for our future leaders in technical and leadership roles.

The programme

We offer a 12 month programme delivered in partnership with our training provider, ALS Apprenticeships You will train towards a full Microsoft certified IT Systems Networking Level 3 Apprenticeship We offer a range of roles across many different sectors including; Service Delivery, Project Management, Technical and Project Services.


- Networking Fundamentals
- Operating System Essentials
- Windows Server
- Security Fundamentals
- Communication skills
- Time management
- Customer Service


To have or be predicted to achieve a minimum of five A-C GCSEs (or equivalent), including English and Maths.

* There are not current vacancies at this time*


Helpful information

To find out more about the application process for apprenticeships with CGI, what you can expect at each stage and some helpful hints and tips, please click on the link below. We have also created a selection of FAQs, and a Parent and Teacher Guide, which we hope you find useful.


Apply now

Service desk


CGI Apprenticeships brochure

Be part of something amazing at CGI. From the moment you join CGI as a school leaver, you’ll be playing a vital role in the services we deliver to our clients.                                                                                                                                                               

Download the brochure


Life at CGI

When you join us, not only will you be improving people’s lives through the work you do, you can be sure we’ll do the same for you.                                                                        


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