Every day a water company needs to manage a massive list of tasks – asset maintenance jobs, routine operational tasks and customer requested work. Each task requires different skills, resources and equipment. The work often needs to be done at remote locations. Work priorities change, and unplanned events can disrupt the work plan. The company needs to manage this work to ensure that work priorities are met and workforce productivity is maximised.

CGI OpenGrid Workforce, part of the OpenGrid 360 solutions suite, is a fully integrated workforce management solution designed to help utilities efficiently manage and schedule a complex array of work types across a diversified mobile workforce. Powered by digital capabilities, it optimises resources and scheduling in real time−reducing operational expenses while proactively readjusting work assignments and schedules as changes occur.