The question of what part generative AI will play in business and supporting customer interactions comes up a lot at the moment. While generative tools will certainly play a part in enabling new or enhancing old solutions, it’s critical we understand that technology remains subordinate to experience and outcomes. It’s an enabler, not an end in itself, and should be part of your overall strategy.

Join this interactive live session with our conversational AI experts Adam Kobeissi and Cheryl Allebrand in discussion with the team at Zoom. Find out the most important things to consider when designing your optimal customer experience strategy and hear about recent real life customer success using AI.




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