In partnership with Crest Advisory, we have undertaken this research project to identify the pressure points and blockages within and between the agencies of the criminal justice system (CJS) and how this impacts victims and other CJS users.

Our aim of this research is to provide real-world solutions to reduce the backlog in the courts and deliver a more effective and efficient justice system through the smarter use of digital technology to deliver a fully joined up system that benefits victims and vulnerable people.

During the process we:

  • Reviewed the current situation across the CJS, identifying where the blockages and pressure points exist
  • Engaged with stakeholders to highlight where they felt technology could provide benefits to improve efficiency of the system, enabling better decision making, or improving outcomes
  • Developed real world solutions in partnership with CJS practitioners, policy makers, and technical experts

Some of the key areas we explored included the impact of the Covid-19 pandemic, funding issues, review of resources, case file quality, the current application of digital, data transfer and recruitment and retention of staff.

The report draws together the findings of this research to deliver recommendations on how digital technology can improve the current functioning of the CJS. Our recommendations throughout this report distinguish between technological solutions that increase efficiency, enable better decision-making, and improve effectiveness.

Through the use of technology, we can catalyse change and remove many of the barriers that are preventing victims, witnesses, and defendants from receiving swift and fair justice. To find out more, download the full report below. 

To find out more about our previous work in partnership with Crest Advisory, explore our Joining the dots: Domestic abuse, civil and criminal justice, and technology white paper, exploring the twenty-first century challenges of tackling domestic abuse across the justice system and beyond.