AI’s impact on banking, part 2: Using AI to drive personalisation
23 September 2025 In this CGI blog, learn how banks can use AI to drive more personalised services, offers, and interactions.
AI’s impact on banking, part 1: Using AI to transform customer onboarding
05 August 2025 In this CGI blog, learn how banks can use AI to transform customer onboarding and gain strategic advantage.
The 2023 CGI Voice of Our Clients presents the findings from our one-on-one interviews with 1,764 executives across the industries and geographies we serve. In this publication, we examine the most impactful macro trends for our clients in 2023.
CGI Client Global Insights: Six ways retail banks can accelerate their digital journey
03 November 2020 In this blog, Andy provide six recommendations for driving greater results from digitization in retail banking based on our 2020 CGI Client Global Insights.
In 2020, we met with 1,447 business and IT executives across banking, communications, government, health and life sciences, insurance, manufacturing, oil and gas, retail and consumer services, transportation and logistics, and utilities. The 2020 CGI Global Insights Summary highlights several...
In 2020, we conducted in-person interviews with 66 client executives in the payer, provider and government health sectors. These executives indicate a continued focus on meeting customer and patient expectations. Interviews were conducted before and after the pandemic declaration by...