2025-01-17 Discover practical dos and don’ts for implementing AI in contact centres. This new blog from our AI expert Cheryl Allebrand highlights how solving real problems, leveraging AI agents, and focusing on measurable KPIs can enhance customer satisfaction, empower agents, and...
2025-01-09 Exploring the top AI predictions for 2025 from our UK Head of AI discussing how artificial intelligence is poised to revolutionise industries, enhance innovation, empower diverse workforces, and drive societal change.
2024-12-12 What are guardrails and how do they tie in with AI? When it comes to software systems like AI, particularly Large Language Models, guardrails serve as crucial mechanisms that set limits and boundaries for usage.
2024-11-13 This blog explores how incorporating emotional intelligence into AI systems will transform human-AI interaction, enhance customer experience, and enable empathetic, human-like responses. Discover the benefits, challenges, and future potential of emotionally aware AI for improved engagement and support across industries.
2024-07-12 Artificial intelligence (AI) has attracted a lot of attention and scrutiny since ChatGPT launched in November 2022. The new features of large language models and the rapid development of new tools and functions since then have sparked a lot of...
2024-07-05 Our asset finance expert Jane Bird discusses the customer retention challenges for the automotive industry and how automotive firms can use AI and data analytics to keep their customers satisfied and loyal in this competitive market.
2024-06-17 The buzz surrounding Artificial Intelligence (AI) and Generative AI (GenAI) continues and there are countless predictions about where this technology will go over the next few years. So, what do some of the current trends mean for universities looking to...
2024-05-21 Our data and AI experts explore how organisations can successfully demonstrate the business value of their data and AI initiatives.
2024-05-13 How to scale AI’s impact and accelerate outcomes Cutting through the noise around AI: Where do we really stand? My conversations with industry executives about AI largely fall into two camps - those...