Account Manager specialising in Conversational AI
With over 10 years’ experience helping businesses succeed, Oriana is an Account Manager specialising in Conversational AI and is dedicated to finding solutions that truly work.
Join us for a lively discussion with our panel of speakers who will include experts from CGI, one of our Conversational AI partners Teneo.AI, and Swisscom who will be sharing their experience of using Conversational AI and how it has helped their business thrive.
We understand the pressures contact centres are facing. High agent attrition and increasing call volumes lead to more frustrated and unsatisfied customers. Customers expect 24/7 support and meeting their needs is more demanding than ever. So how can contact centres truly transform?
We believe the answer lies in Conversational AI. With intelligent routing and automation, we can show you how you can transform your contact centre – making customers happier whilst improving the wellbeing of your employees.
On the day, we will look at the current state of the contact centre industry, the big challenges, and future opportunities for companies to enhance their customer experience using Conversational AI.
To find out more about this event or discuss your digital transformation journey, please contact Oriana Maieru-Higgins.