With rising millennial expectations of instant response and self-service, a likely diverse user base consuming the service centre services in different ways, and the need to deliver more with less can provide large amounts of pressure on your organisation and service centre.
With CGI’s MyIT, we can provide you with a stable, consistent and multi-channel solution that will help minimise user minutes with quick resolutions and end-to-end delivery, drive efficiency to meet your cost challenges and increase user satisfaction.
Our five star SDI rated Service Desk has a multimedia platform delivering voice, chat and email services 24*7 with the following functionalities:
- Remedy call handling
- Knowledge management
- Project services
- Webchat services
- Self-service password reset
- Robotic process automation integration
- Cognitive service roadmap