We met with 158 state, provincial and local government executives to understand their top priorities and how they are adapting to the changing needs of citizens and communities. This year, executives are prioritising:
- Modernising legacy systems with cloud and digital platforms
- Addressing workforce shortages with upskilling and hybrid models
- Improving digital service delivery with mobile-first and self-service tools
- Strengthening cross-agency collaboration and governance
- Using AI and data to improve outcomes and community resilience
#1 IT prioritymodernising legacy systems and infrastructure for digital service delivery70%say digital acceleration significantly impacts their organisation52%cite legacy systems as a key barrier to transformation
- 78%
view technology and digital acceleration as a key macro trend driving improvements in the citizen experience- 74%
report difficulty recruiting talent- 69%
cite changing political, fiscal and regulatory environments as the main reason for finding smarter ways of working- 49%
say they are applying AI to reshape citizen services
32% of public sector organisations generating expected results from their digitisation strategies—the digital leaders*—share common traits that help them deliver superior performance. Digital leaders in government:
Are producing results from their data privacy and protection strategy extending to the ecosystem
vs. others*
Have highly agile business models to adapt to digitisation
vs. others*
Have a highly agile operating model to adapt to digitisation
vs. others*
*"Digital leaders” are those producing expected results, and “others” are those building or launching their digital strategies.
pp = percentage points
At CGI, we help state, provincial and local governments improve transparency and productivity, and realise secure, citizen centric digital transformation. Learn more about our offerings:
Cloud & Hybrid ITBusiness & strategic IT consulting Business Process Services Artificial intelligenceCyber security
