Significant emphasis is currently placed on digitalisation and digital transformation.

With the increasing maturity of several emerging technologies, smart businesses are now challenging themselves and looking to harness the capabilities these technologies provide.

These technologies are being adopted to drive:

  • Business disruptive behaviours – innovative companies are using technologies that challenge current, traditional business models, seeking to drive a different consumer or business experience.
  • Everything becoming more intelligent – technology is now able to further optimise process efficiency, thereby driving the next wave of cost optimisation.
  • Everything being connected – technology enables seamless real-time interaction without boundaries, allowing companies to communicate and interchange data more effectively amongst themselves, their consumers and business partners.
Client and consultants in a meeting

We have developed the digital backbone, a comprehensive PoV on how to drive digital transformation and use IT technologies in business - the digital backbone spine.

This digitally-enabled platform, “the digital backbone”, can then be leveraged by the business to enable more holistic business decisions to be made.

The digital backbone brings benefits to both IT and the business it supports:

  • Moving from a Capex to Opex financial model – the cloud economics

  • Being predictive rather than reactive

  • Automation rather than manual intervention

  • Improving client experience – giving end users and businesses the tools they need

Partnering for Success

It is now common place for companies to establish and embed digital technologies which drive their growth strategy. For many, this involves implementing digital technologies into specific business areas; however, few have a holistic strategy, business case or transformation roadmap covering all aspects of their company.

Business re-engineering

With the emergence and ever-evolving maturity of digital technologies such as software robots (BoTs), artificial intelligence (AI), automation and the Internet of Things (IoT), alongside an ever increasing reliance on analytics, companies are re-thinking their priorities.

of organisations will integrate complementary technologies to enable decision making and modern work management for digital business evolution by 2022.
of large enterprises will leverage AI capabilities in their sourcing process by 2024.
faster delivery on business outcomes by compared to competitors enabled by collaboration with other partners by 2024.

• Business enabled by digital IT

• IT digital platform backbone

• Digital technology adoption through transformation

• Target operating model

• Omni-channel experience

• Voice, video, text and email

• Expert system - “click to fix” guided resolutions

• Seamless routing and resolution

• End-to-end life cycle of service

• ITIL-based process disciplines

• Zero touch

• Predictive monitoring and resolution

• Artificial intelligence and automation led

• Analytics for continuous improvements

• End-to-end enterprise service operations and management

• Major incident management

• Service introduction, release and change coordination

• Supplier (external and internal) performance management

• Business intelligence for IT


• Work from anywhere

• Cloud-based productivity

• Unified communication and collaboration

• Device independence

• Cloud readiness

• Application and environment preparation

• Application platform/upgrade

• Migration factory

• Management platform

• SIAM integration

• Smart environment management

• Structured testing and software release control

• Collaborative approach – release, enhance, update

• Integrated tool management

• Securing through assessment of risk

• Securing the IP and not just the perimeter

• Proactive security alerts and threat management

• Collaboration across borders