Water companies have access to operational insight, they understand their customer base and have financial data that allows them to assess performance – but analytics that span these vistas are few and far between.
Organic growth over several decades, regulatory constraints, operational breadth and cost have meant that a typical water company’s operational and customer solutions are not as integrated as they could be. This deprives the company of valuable information and understanding as to how operational challenges can unnecessarily drive poor customer experience.
CGI’s review service offers a structured approach to the visualisation of the value-chain. Offering a range of integration options that support both operational and customer objectives, it allows paradigm shifting steps to be taken in a cost-effective and pragmatic manner.