Top trends and priorities focus on digital acceleration, cyber security and compliance

We met with 63 capital markets executives to better understand their top trends, priorities and challenges. Digital acceleration is the most impactful macro trend this year, giving rise to security and regulatory compliance challenges. To address these challenges, executives are investing in cyber security (top industry trend and business priority) and IT solutions for ensuring greater compliance (top IT priority).

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Key findings

Digital acceleration impacts rise
Compared to the rest of banking, the impact of digital acceleration is rising the most for this sector (+14pp versus 2022)

IT hiring challenge lessens
Executives say difficulties in finding IT talent decreased significantly for Capital Markets (-29pp)

Sustainability creates future value
With 67% viewing sustainability as highly core to creating future value, sustainable investing is rising.

Ecosystems included in cyber strategy
47% are extending cybersecurity strategies across their ecosystem.

Analytics empowers advisors
Using data and insights to empower advisors is rising in impact as a trend (#3 trend).

Professionals on discussion

What digital leaders do to accelerate results

34% of executives in Capital Markets are producing results from their digital strategies in 2023, up from 31% in 2022. When comparing insights from the 34% producing results  (digital leaders) to those building or launching digital strategies (digital aspirants), common attributes emerge. While there is a significant gap between leaders and aspirants in terms of cyber security results (with leaders far ahead), gaps narrow for business and IT alignment and business agility.

Capital Markets Attribute

Are highly agile in addressing digitisation

Digital leaders

25%

Digital aspirants

10%
Capital Markets Attribute

Closely align business and IT operations to support strategy

Digital leaders

58%

Digital aspirants

40%
Capital Markets Attribute

Produce results from cyber security strategies

Digital leaders

80%

Digital aspirants

11%

5 recommendations for navigating new market realities with resilience

1

Rationalise your cloud journey
by moving non-core systems first and executing a multi-cloud solution strategy.
2

Modernise legacy
and amplify your modernization investment via business process improvement.
3

Use automation
to accelerate the delivery of insights and advice.
4

Extend your data strategy
across the entire value chain to improve customer outcomes.
5

Tighten security
by upgrading your security infrastructure to address increasingly sophisticated cyber crime.

 

VOC 5 Recommendantions

At CGI, we help capital market firms protect client data and use advanced analytics, automation and other digital technologies to respond to evolving business demands.

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