CGI’s Mike Whitchurch provides an industry point of view on digital services in IT Outsourcing & Managed Services for the Sunday Telegraph/City Am Business reporter Supplement 15 February 2015.
Many factors are driving today’s digital economy, from the post-recession pressure for companies to reduce costs and improve margins, to the increasing demands from consumers for new and exciting products.
Consumer technologies, alongside a new era of high-speed mobile connectivity, is changing the way people buy and use products and services. The digital savvy consumer is directly influencing the way new products are used and how they are brought to market, all of which places greater demands on IT services.
Most businesses recognise the opportunity to improve speed, efficiency and payment security, but an added benefit of outsourcing payments processing comes from the amount of data created by payment transactions. Industry experts are harnessing this data to identify consumer buying habits, allowing companies to improve their services and innovate, with new products aimed at the mobile-enabled, data-driven customer.
Mike Whitchurch, senior vice-president, Commercial Business Unit at CGI UK, explains: “We shape solutions to fit our clients’ business requirements. As businesses adapt to the digital economy, they need to ensure their products and services dovetail with whatever devices their customers are using. And that means that we have to be agile in the delivery of our IT services, to help facilitate the new face of commercial operations.”
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