Showing evidence of good customer outcomes will require firms to have access to stable and trusted data to build a clear set of metrics that precisely capture how well their products and services are meeting customer needs. Access to the right data at the right time will be crucial for assessments of compliance and there is an expectation that the service provider can provide that data to the FCA when required.
In this webinar, we examined:
- Why data-driven insights are so important
- Processes for collecting and managing data to show outcomes
- How AI technologies help identify vulnerable customers
- How machine learning can help forecast outcomes.
You can register to listen to the recording on the UK Finance website.